Customization process
Project kick-off meeting to align on vehicle fitment, performance targets, cost budget, and annual volume.
VNG engineering team delivers technical proposals, 3D data, prototyping plan, and detailed quotation.
Product development and functional prototype building at VNG’s lab and workshop for client testing.
Rig testing (endurance, fatigue, etc.), vehicle road tests, and report generation. Support for necessary certifications.
Production tooling kick-off, mass production under strict QC system, and on-schedule delivery.
Ongoing market technical support and product iteration based on sales feedback.
Customization advantages
20+ Years of Expertise: Deep engineering experience in luxury vehicle suspension systems.
German Standard Manufacturing: Adherence to precision German engineering and testing protocols.
End-to-End QC: Strict quality checkpoints from raw materials to finished goods.
Scale Advantage: In-house large-scale factory ensures cost efficiency and rapid response.
Stable Supply Chain: Vertical integration of key components ensures production continuity.
Co-Development Model: Open technical collaboration allows deep involvement in design and testing.
High Flexibility: Customizable performance specs, branding, and packaging per client needs.
Dedicated Project Team: Assigned project management, engineering, and support contacts.
Market-Proven Platforms: Core platforms are globally validated for reliability.
Brand Value Add: VNG’s reputation and warranty enhance partner product value.
Comprehensive After-Sales: Full technical documentation, training, and global support network.
Long-Term Warranty: Industry-leading warranty coverage for partnership security.
20+ Years of Expertise: Deep engineering experience in luxury vehicle suspension systems.
German Standard Manufacturing: Adherence to precision German engineering and testing protocols.
End-to-End QC: Strict quality checkpoints from raw materials to finished goods.
Scale Advantage: In-house large-scale factory ensures cost efficiency and rapid response.
Stable Supply Chain: Vertical integration of key components ensures production continuity.
Co-Development Model: Open technical collaboration allows deep involvement in design and testing.
High Flexibility: Customizable performance specs, branding, and packaging per client needs.
Dedicated Project Team: Assigned project management, engineering, and support contacts.
Market-Proven Platforms: Core platforms are globally validated for reliability.
Brand Value Add: VNG’s reputation and warranty enhance partner product value.
Comprehensive After-Sales: Full technical documentation, training, and global support network.
Long-Term Warranty: Industry-leading warranty coverage for partnership security.
After-sales service
1.VNG provides a standard 6-24-month warranty on all qualified products from the date of delivery.
2.During the warranty period, VNG will repair or replace products that fail due to defects in materials or workmanship.
3.Warranty service requires valid proof of purchase and product serial number.
4.The warranty does not cover: normal wear and tear, improper installation, accidents, modifications, or overload use.
1.VNG maintains a strict outgoing defect rate of less than 1%.
2.All products undergo rigorous performance, endurance, and environmental simulation tests before shipment.
3.Our production adheres to international quality management standards such as IATF 16949.
4.Each product can be traced back to its production batch and QC records via a unique serial number.
1.We provide comprehensive technical documentation and video guides for clients and installers.
2.Common issues include: air spring height adjustment, system leak checks, controller pairing, error code diagnosis, etc.
3.Clients can access standard solutions via the by contacting their dedicated service representative.
4.For complex issues, our engineering team can provide remote online diagnostic support.
1.In case of a product-related incident, stop using the product immediately and contact the VNG After-Sales Service Department.
2.Please provide product photos, a video of the malfunction/noise, serial number, and a detailed problem description to initiate the handling process promptly.
3.We commit to an initial response within 24 hours and will formulate and execute a solution based on our diagnosis.
4.Each incident will undergo root cause analysis, with feedback integrated into production and QC processes for continuous product improvement.
Pre-sales service
1.Custom Protective Packaging: All products are shipped using custom-designed interior foam inserts and heavy-duty outer cartons to ensure transit safety.
2.Model-Specific Packaging: We provide dedicated packaging that perfectly matches the suspension kit for each vehicle model, preventing mixed packaging.
3.Clear Labeling: Outer cartons are clearly marked with product model, part number, brand logo, and fragile indicators for easy identification and handling.
4.Special Requests: Customized packaging solutions (e.g., display-ready packaging, bulk shipment packaging) are available upon request.
1.Primary Methods: We accept internationally standard payment methods such as T/T (Bank Transfer) and L/C (Letter of Credit).
2.Order Confirmation: Upon receipt of a formal purchase order, we will issue a Proforma Invoice for payment arrangement.
3.Deposit & Balance: For large or custom orders, a deposit is typically required to initiate production, with the balance due before shipment.
4.Credit Accounts: Established long-term partners may apply for credit accounts with agreed payment terms after evaluation.
1. Inquiry & Confirmation: Provide vehicle model, product part number, and quantity to receive a detailed quotation and lead time.
2. Placing Order: Send an official Purchase Order via email or our online system.
3. Payment & Production: Upon payment as per agreement, the order enters production or stock allocation.
4. Shipping Notification: Once dispatched, we will provide a shipping notification along with logistics tracking details.
5. Delivery Confirmation: Please confirm receipt and inspect the goods promptly.
1.Global Logistics Network: We partner with DHL, FedEx, UPS, and major sea/air freight forwarders to provide door-to-door service.
2.Shipping Method Selection: Clients can choose express, air freight, or sea freight based on volume, urgency, and budget.
3.Export Documentation: We provide full sets of documents for customs clearance, including commercial invoice, packing list, and certificate of origin.
4.Real-Time Tracking: All shipments are assigned trackable waybill numbers, allowing you to monitor transit status in real time.
5.Insurance Service: Shipping insurance is recommended for high-value goods, and we can assist in arranging it.